FAQ
Faq
Frequently Asked Questions
Got questions about airport transfers? Check out our most frequently asked questions for quick answers and helpful tips!
Can I amend my airport transfer booking?
Can I amend my airport transfer booking?
Yes, please contact us via email or WhatsApp
Where will I meet my driver?
Where will I meet my driver?
The driver will contact you to arrange a meeting point.
What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
If you have larger luggage, please indicate this in the notes section when booking.
My flight is delayed, can I change the pick up time for my booking?
My flight is delayed, can I change the pick up time for my booking?
If you have larger luggage, please indicate this in the notes section when booking.
How early should I make a booking for my trip?
How early should I make a booking for my trip?
At least 12 hours before the actual trip.
Do I have to tip the driver?
Do I have to tip the driver?
Tipping is optional but customary at around 10%.
Can I choose the terminal for my pick-up/drop-off?
Can I choose the terminal for my pick-up/drop-off?
Yes, please specify any special requirements in the notes section when booking.
Can I cancel my airport transfer booking?
Can I cancel my airport transfer booking?
Yes, you can modify your booking. Please contact us via email or WhatsApp at least 12 hours before the booking.
What does ‘Free Waiting Time’ mean?
What does ‘Free Waiting Time’ mean?
This means that if the waiting time is less than 15 minutes, no extra charges will apply.
How do I contact my driver?
How do I contact my driver?
The driver will contact you shortly before the transfer.
Do I have to pay a fee if I cancel the booking?
Do I have to pay a fee if I cancel the booking?
If you cancel within the 12-hour window before the transfer, it is free of charge.